Shipping Policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. If your order is expecting delays, we will notify you as soon as possible of the changes. You will receive another notification when your order has shipped.

See live shipping rates upon checkout.

Please contact our customer service if there is a change to your shipping address before shipment.
*Address changes are not permitted once our factory has shipped your product.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at rokitsupport@aarcbrand.com with your name and order number, and we will look into it for you.

Affected by Covid-19, there will be some delay on the delivery.

Free shipping areas,
Canada
Luxembourg
Austria
Germany
Italy
Czech Republic
Morocco
Belgium
France
Poland
Ireland
Sweden
Switzerland
Lithuania
United States (except Alaska, Guam, Hawaii, and the small islands of the U.S. mainland)
Finland
United Kingdom (except British Army)
Netherlands
Portugal
Spain

 

VAT tax is borne by the customer, and the following is the breakdown of VAT rates by country.

Country  VAT Taxes
United Kingdom 20%
Germany 19%
France 20%
Spain 21%
Italy 22%

 

Refund Policy

Return / Refund policy template
This return and refund policy indicate the context in which you are eligible for a return and/or a refund on your order. This policy covers our online sales.

If you have any question that is not covered by this policy, you may contact our customer service and support team directly through live chat or email.

Pre-orders and Reservations
All pre-orders and reservations for future delivery of a ROKiT Life product are fully refundable as long as the amount paid as a pre-order or reservation has not been applied towards a purchase of a ROKiT Life product.

To request a refund, you can contact us at rokitsupport@aarcbrand.com. We will email you the return address for each product.

Friendly Note: Please be sure to read the attached user manual and follow the instructions to use this product. Please send us a photo of the defective part(s) of the product you received.

Merchandise Return
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

In 7 days, you do not have to provide any reason for the return. However, we would love to get more feedback on the reason for your return so will help us improve our product and the experience for our customers.

Beyond 7 days, to be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at rokitsupport@aarcbrand.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at rokitsupport@aarcbrand.com and contact us at whatsapp +86 17520320796.

If for personal subjective reasons, such as not wanting it, placing the wrong order, etc., the return shipping costs will have to be borne by the customer.

Any change to this policy will be updated on this page directly.