*Note: The International parcels (*apart from the USA) will be processed and shipped out until Jan.28, 2023 for the Chinese New Year holidays.
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. If your order is expecting delays, we will notify you as soon as possible of the changes. You will receive another notification when your order has shipped.
See live shipping rates upon checkout.
Please contact our customer service if there is a change to your shipping address before shipment.
*Address changes are not permitted once our factory has shipped your product.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Free shipping areas,
United States (except Alaska, Guam, Hawaii, and the small islands of the U.S. mainland)
United Kingdom (except British Army)
Return & Refund Policy
Return / Refund policy template
This return and refund policy indicate the context in which you are eligible for a return and/or a refund on your order. This policy covers our online sales.
If you have any question that is not covered by this policy, you may contact our customer service and support team directly through live chat or email.
Pre-orders and Reservations
All pre-orders and reservations for future delivery of a ROKiT Life product are fully refundable as long as the amount paid as a pre-order or reservation has not been applied towards a purchase of a ROKiT Life product.
To request a refund, you can contact us at email@example.com. We will email you the return address for each product.
Friendly Note: Please be sure to read the attached user manual and follow the instructions to use this product. Please send us a photo of the defective part(s) of the product you received.
We support a 30-day return policy, which means you have 30 days for no reason to return or exchange.
Beyond 30 days, to be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at email@example.com.
If for personal subjective reasons, such as not wanting it, placing the wrong order, etc., the return shipping costs will have to be borne by the customer.
Any change to this policy will be updated on this page directly.